1) Are your marshmallows gluten-free?
Yes! We are so excited to annouce that our marshmallows are 100% gluten-free.
2) Are your marshmallows vegitarian/vegan?
Unfortunately, at this time our marshmallows contain kosher gelatin, and are therefore not vegitarian or vegan. It is our hope to begin creating delicious vegan marshmallow options as we grow! So tell your friends and sign up for our newsletter, and hopefully we will be bringing vegan marshmallows to the masses soon!
3) Are your marshmallows kosher?
Yes! We use a certified kosher gelatin from Great Lakes Gelatin.
4) Are your marshmallows dairy-free?
Most of our marshmallows are 100% dairy-free. The only exception is our salted caramel, which is made with a homemade caramel sauce and therefore contains dairy.
5) Any other additives?
Heck no! We don't use preservatives or egg whites in our marshmallows! We also strives to use only the freshest and best of ingredients. If we can't pronounce it or if you don't know what it is, we don't put it in our marshmallows.
6) How do you ship your marshmallows?
Due to the perishable nature of our marshmallows, all mallows are shipped via USPS Priority 2-3 day mail. We want to make sure you get your orders ASAP.
7) I am in another country, and I LOVE marshmallows...do you ship internationally?
Unfortunately, we do not offer international shipping. We simply cannot guarantee with customs that marshmallows shipped internationally will arrive within the shelf life period of 8 weeks. Therefore, we will not be offering international shipping.
8) OMG I want my marshies now! When do you ship?
Since our delicious marshmallows are handmade with love, please allow up to a week for us to create and ship your order. We do try to get orders out ASAP, but around holidays and busy times please allow us a week to create your items. Marshmallow making is a multi-day process, so we want to make sure we get you the BEST MARSHMALLOWS EVER! If you need your marshmallows, ASAP please give us a shout at email@example.com and we will see what we can do get them to you sooner.
9) Do you offer returns or exchanges?
Due to the fact that all of our items are edible and perishable, no refunds will be given for any reason.
10) Uh oh, my package was lost! . . .
XO Marshmallow is not responsible for any lost or damaged packages during shipping. Any issues with lost or damaged packages should all be handled by USPS.
11) Do you offer wholesale?
Yes, we do! Contact us for our linesheet and polcies!
12) Do you offer bulk pricing for large orders? (i.e. weddings, parties, etc.)
Yes, we do! Contact us for our event pricing and information.
13) How can I shop XO Marshmallow in person?
Head over to our "Where To Buy" page for a full list of our retailers and where to shop XO in person! Make sure to also visit out Cafe + Wonderland in Chicago at 6977 N. Sheridan Rd!