Privacy Policy

PRIVACY POLICY
Effective Date: 01/01/2018

XO Marshmallow (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from www.xomarshmallow.com (the “Site”).

  1. INFORMATION WE COLLECT

When you visit our Site or make a purchase, we may collect the following information:

Personal Information You Provide:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely through third-party providers)

Information Collected Automatically:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on the Site

  • Referral source

  1. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Send marketing emails or SMS (if you opt in)

  • Improve our website and customer experience

  • Prevent fraud and maintain security

We do not sell or rent your personal information.

  1. SHARING YOUR INFORMATION

We only share your information with trusted service providers necessary to operate our business, including:

  • Ecommerce platform providers

  • Payment processors

  • Shipping carriers

  • Email and SMS marketing platforms

  • Analytics providers

These providers only receive the information necessary to perform their services. We do not share personal information for resale.

  1. COOKIES AND TRACKING

Our Site uses cookies and similar technologies to improve user experience, analyze performance, and personalize content. You can control cookie preferences through your browser settings.

  1. MARKETING COMMUNICATIONS

If you opt in to receive marketing emails or SMS messages, you may unsubscribe at any time using the unsubscribe link in emails or by following opt-out instructions in SMS messages.

  1. DATA SECURITY

We take reasonable precautions to protect your information. Payment information is processed through secure, encrypted third-party providers. While no online transmission is completely secure, we implement industry-standard safeguards.

  1. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Opt out of marketing communications

To make a request, contact us at help@xomarshmallow.com.

  1. CHILDREN’S PRIVACY

Our Site is not intended for children under 13. We do not knowingly collect personal information from children.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

  1. CONTACT INFORMATION

If you have questions about this Privacy Policy, please contact:

XO Marshmallow
help@xomarshmallow.com
www.xomarshmallow.com