Shipping & Returns

Mallows are shipped via USPS Priority 2-3 day mail or UPS Ground depending on the order. We want to make sure you get your orders ASAP.

Yes! We ship to the USA, Canada, and to the UK. We are hoping to expand to more countries soon.

Since our delicious marshmallows are handmade with love, please allow us 3-4 business days to process your order. Shipping then takes 2-3 business days after that. We do not offer same day or overnight or express shipping.

We do try to get orders out ASAP, but around holidays and busy times please allow us a week to create your items. Marshmallow making is a multi-day process, so we want to make sure we get you the BEST MARSHMALLOWS EVER! If you need your marshmallows, ASAP please give us a shout at and we will see what we can do get them to you sooner.

Don't worry, that's totally normal. Our marshmallows are coated in a combo of powdered sugar and cornstarch to keep them dry and not sticky. However, when shipping in hot summer months sometimes the sugar melts a little bit and it makes the mallows sticky again. They are still totally delicious and perfectly edible. If you want them to be dry again, you can just add a little more powdered sugar.

We ship with ice packs & insulated bubble wrap in the summer/warmer months, so rest assured that your mallows will arrive 100% delicious and fresh!

Due to the fact that all of our items are edible and perishable, no refunds will be given for any reason.

XO Marshmallow is not responsible for any lost or damaged packages during shipping. Please contact Emma at and she can work with you!

If your order is returned to us due to an incorrect address or customer shipping issue, you may pay shipping costs to have us resend it to you. Or we can refund your order minus a 20% restocking fee.