Yes, we are open for curbside pickup. Please call the cafe ahead of time to place your order for curbside. If you do come inside to order, you must remain behind our 6ft counter line and wear a mask per the Illinois state mandate. We are also open for delivery via Grubhub and UberEats. COVID hours are Tuesday-Friday: 1pm-7pm; Saturday-Sunday: 11am-7pm; Monday-Tuesday: closed.
We are shipping out FAST and proud of it! We know you're at home and really want your products, so we are shipping within 1-2 business days (Monday-Friday). Our mail carrier comes by every day at 5pm to pick up our shipments. However, all shipping carriers are experiencing longer than usual delays (USPS, FedEX, UPS) that are beyond our control. Once a package leaves our facility, we can only see as much as you do in terms of tracking.
As much as we wish we could make sure that your order arrives in the 2-3 days USPS states, there are no guarantees. We ask that you please be patient with USPS during this time. They are all out there working really hard; just like us. If your order is taking a while in transit, please contact Emma at hello@xomarshmallow.com and she will look into it for you.
Absolutely. We a small business running on grit and determination during these times. We are people, just like you, and everything we do is by hand. We make the mallow, cut the mallow, package the mallow, and ship the mallow all by hand. Like many stores, we are short-staffed and our cafe has seen a major decline in customers. However, that won't stop us from working our butts off to bring joy and smiles to you in the form of marshmallows. We say THANK YOU, THANK YOU for all of your support. We've started posting daily reminders of joy to our instagram stories. If you need an extra smile during these times, head over to our instagram to see our notes to you.
As a small business, we are wearing many hats throughout the day; from shipping your order to making your order to answering emails and running social media. We have an AMAZING part-time customer happiness manager named Emma who handles all of our customer service emails. We ask that you please give her 24 business hours to respond to your email. She is part-time and we do not have a full staff of customer service reps answering emails *someday!*